1. Controller
Specific contact for privacy questions and rights: informatica@masecor.com.
2. Data we may process
Depending on the relationship and the channel used, we may process:
- Identification and contact data: name, email, phone and company.
- Data included in the enquiry: product, service, volume, location, technical need and message content.
- Professional or commercial data needed to prepare a reply, quote or contractual relationship.
- Technical browsing, security and cookie-consent data, as described in the cookie policy.
We do not request special categories of personal data. Please do not include sensitive information that is not needed to handle your request.
3. Purposes and legal bases
- Handling enquiries and information requests: the data subject’s consent and, where applicable, pre-contractual steps.
- Preparing offers and managing commercial relationships: performance of pre-contractual or contractual measures.
- Providing technical advice or handling collection and recovery requests: performance of the request made and applicable legal obligations.
- Ensuring the security and proper operation of the website: Masecor’s legitimate interest in protecting its systems and preventing abuse.
- Complying with legal obligations: tax, commercial, environmental, data-protection or other applicable rules.
If optional commercial communications are offered in the future, the corresponding consent will be requested or the legal basis for previous contractual relationships will apply. You may object at any time.
4. Retention periods
Enquiry data will be kept for as long as needed to reply and follow up. If it leads to a contract, they will be kept while it remains in force and afterwards for the periods required to meet legal liabilities. Data processed on the basis of consent will be kept until you withdraw it, without prejudice to applicable legal periods.
5. Recipients and processors
Personal data are not sold. Providers that deliver necessary services to Masecor —web hosting, maintenance, email, security or consented analytics— may access them under processing agreements and confidentiality duties. They may also be disclosed to authorities, courts or administrations where there is a legal obligation.
6. International transfers
Some technology providers may process information outside the European Economic Area. When that happens, Masecor will require a valid GDPR safeguard, such as an adequacy decision, standard contractual clauses or another applicable legal mechanism. Technologies that require consent will only be activated after it is obtained.
7. Individual rights
You may request access, rectification, erasure, objection, restriction and portability of your data, and withdraw consent without retroactive effect. Send your request to informatica@masecor.com or to C/ Don Tomás, 7, 16200 Motilla del Palancar (Cuenca), stating the right you wish to exercise. We may ask for reasonable information to verify your identity.
If you believe processing does not comply with the rules, you may lodge a complaint with the Spanish Data Protection Agency.
8. Forms, accuracy and minors
Fields marked as required are needed to handle the request. The user is responsible for ensuring that the data provided are true, accurate and up to date. Masecor’s services are aimed at professionals and companies; children under 14 must not submit data through the forms without authorisation from their legal representatives.
9. Security and updates
Masecor applies technical and organisational measures proportionate to the risk to protect data against unauthorised access, alteration, loss or disclosure. This policy may be updated when processing, providers or the law change. The date of the last review appears at the start of the document.